At Regime Online, we take pride in the quality of our products and want every customer to have a positive shopping experience.

Damaged or Defective Items

We only offer refunds or replacements for items that arrive damaged or defective.

If your order arrives damaged or you believe you have received a defective product, please contact us within 7 days of receiving your order. To help us process your request, please include:

• Your order number

• A description of the issue

• Clear photos showing the damage or defect

Once we review your claim, we will determine whether you qualify for a refund or replacement.

Non-Refundable Items

We do not provide refunds for:

• Change of mind

• Incorrect size or color selected at checkout

• Normal wear and tear

• Damage caused by misuse, accidents, or improper care

• Any item that is not defective or damaged upon arrival

Refund Approval

If your refund request is approved, your refund will be issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Contact Us

If you need to report a damaged or defective item or have questions about this Refund Policy, please contact our customer support team through the contact information provided on the Regime Online website.